Case Study: FLYR Hospitality scales onboarding without adding headcount with Onboard

FLYR Hospitality runs 50 onboarding projects in parallel with Onboard

FLYR Hospitality, a provider of revenue and distribution software for hotels, faced a significant scaling challenge. Their customer onboarding process was managed through a fragmented system of email, spreadsheets, and internal wikis, which became increasingly inefficient as their customer base grew. This linear process placed a proportional load on their team for each new client, preventing them from scaling effectively without adding headcount. To address issues of scalability, professionalism, efficiency, accountability, and tracking, they turned to the vendor Onboard for a solution.

By implementing Onboard.io, FLYR Hospitality consolidated its onboarding into a single, branded workspace for customers. The solution automated workflows, embedded repeatable content for self-service, and provided clear visibility into project progress for both the team and their clients. This allowed the onboarding team to run roughly 50 projects in parallel and launch 68 in a single month, while also reducing internal coordination overhead by an estimated five hours per team member per week. The vendor Onboard enabled them to scale their operations professionally and efficiently without expanding their team.

FLYR Hospitality