Case Study: Curve Dental cuts onboarding-related churn with Onboard

Curve Dental cuts onboarding-related escalations ~90% with Onboard

Curve Dental, a dental software company, faced significant customer churn during the onboarding process due to a lack of visibility and standardization. Their implementation team used a fragmented stack of Jira, Zoom presentations, and manual email updates, which led to customer frustration and escalations. This challenge was addressed by implementing Onboard.io.

By using Onboard as a single source of truth, Curve Dental provided customers with a real-time portal for tracking progress. This solution from Onboard standardized their process, reduced meeting times, and drastically cut escalations. The results included a 90% reduction in onboarding-attributed churn year over year and the reclamation of approximately 48 hours of productivity per week.

Curve Dental