Case Study: Alliant Credit Union achieves enterprise-wide efficiencies and 70% faster AP processing with OnBase

Top 10 Largest US Credit Union Increases Efficiencies Enterprise Wide

Alliant Credit Union, a Chicago‑based top‑10 U.S. credit union with $8.9B in assets and over 300,000 members, had an enterprise content management system that was only used for basic scanning and storage in a few departments. The organization needed a more robust, enterprise‑wide ECM with configurable workflow capabilities to automate time‑consuming, paper‑based processes and extend seamless access across systems.

Alliant implemented Hyland’s OnBase to capture and manage documents (now over 95% electronic), integrated it with its Symitar core, and built workflows for HR onboarding, accounts payable and contract management plus a fraud case‑management solution. The result: AP processing time fell by about 70% (reducing two FTEs to 0.5 FTE), monthly fraud reports dropped from 4–5 hours to under 10 minutes, investigators save hours daily, and employees gain instant, enterprise‑wide access to documents—improving accuracy, speed and cost efficiency.

Alliant Credit Union

Heather Lally

VP of Operations