Case Study: Omeda achieves massive productivity gains with OnBase by Hyland

Subscription management company achieves massive productivity gains with content services in the hybrid cloud

Omeda, the nation’s largest B2B subscription fulfillment service provider, was struggling with a highly manual and error-prone workflow for capturing, processing, and reconciling audience data. After acquiring Hallmark Data Systems, Omeda inherited OnBase by Hyland and other software, but its legacy process still required dozens of daily batches, extensive manual touch points, and significant time to prepare and reconcile files.

Working with OnBase and implementation partner Integrated Document Technologies, Omeda streamlined its content services and automated key parts of the workflow in a hybrid cloud environment. The new solution reduced manual intervention, improved data tracking and support, and returned significant work time to staff, helping Omeda gain major productivity improvements and better support its growing 3-million-subscription monthly operation.

Omeda

Bryan Swartz

Senior Vice President Of Operations