Case Study: Mutual of Enumclaw cuts claims processing times from days to hours with OnBase

Regional insurer cuts claims processing times from days to hours

Mutual of Enumclaw, a regional insurer, faced slow and manual claims processing that could take days and relied on a legacy system with no formalized claim workflow. Using OnBase, the company looked to improve first notice of loss handling, automate claim assignment, and create a smoother end-user experience.

OnBase, implemented with WorkView and business rules, streamlined FNOL, enabled bulk reassignment of claims, and integrated closely with Mutual of Enumclaw’s existing process. The result was a major reduction in claims processing time—from days to about four hours—and faster, more accurate assignment of claims to the right adjusters.

Mutual of Enumclaw

Jeff Obermeyer

Claims Business Manager