Case Study: Leading Health Insurer achieves faster time-to-market and higher service levels with OnBase Cloud

Organization increases speed to market and service levels with the Hyland Cloud

A leading health insurer needed to expand its on‑premises enterprise content management (OnBase) but faced limited IT resources and inability to scale without overloading the department. The organization sought a way to grow functionality and improve service levels without heavy infrastructure investment or ongoing IT dependence.

The insurer moved to the OnBase Cloud, retaining full functionality and ownership of its data while hosting content in six global data centers managed to ISO 27001, SOC 2 and Safe Harbor standards with quarterly audits. The cloud deployment improved speed to market, automated processes, reduced handoffs and compliance risk, and cut administration costs—supporting over $3 million in annual claims recoveries and managing more than six million documents—while providing flexible monthly pricing and reduced reliance on IT.