Case Study: University of Notre Dame achieves streamlined advising and real-time student visibility with OnBase

OnBase case management elevates advising at the University of Notre Dame

The University of Notre Dame’s First Year of Studies faced inefficient, paper-based processes and fragmented student data—18 separate Access databases plus spreadsheets and file cabinets—which hindered advising, visibility and data integrity. Already using OnBase for admissions, the university turned to an OnBase case management solution to centralize first-year student information and improve service from day one.

OnBase provides a single digital student file that integrates real-time Banner data, documents and advisor notes, with task management, secure access and audit trails; advisors can view photos, FERPA status, schedules and drop history, add notes or attachments, and communicate with faculty from one interface. The result: faster, more consistent advising with dean-level dashboards, improved operational efficiency (course drops processed three days earlier), better student service and an easy-to-scale solution without custom development.

University of Notre Dame

Elly Brenner

Assistant Dean of First Year Studies