Case Study: Priority Health achieves faster, more accurate onboarding and improved customer service with OnBase

Insurer Speeds Processes While Increasing Accuracy, Productivity and Customer Service Levels

Priority Health, a Michigan-based health insurer, was hampered by manual, paper-based processes and a clunky database that left Sales and Group Administration spending more time on paperwork than selling and onboarding groups. After successful use of OnBase in other departments, the insurer needed a way to streamline its revenue cycle and group onboarding workflows.

Priority Health expanded its OnBase implementation and integrated it with its core administration platform, Cognizant Facets, to manage the full lifecycle of onboarding and revenue processes. Automated e-forms, workflow notifications, real-time quality checks and a 360° member view reduced manual data entry and errors, sped enrollments, improved compliance and audits, increased productivity and customer service, and freed staff to focus on higher-value work.

Priority Health

Bill Selles

Director of Workforce Management