Case Study: Property & Casualty Insurance Company achieves faster claims processing and $1.5M annual cost savings with OnBase

Insurer integrates ECM and core systems for a single, powerful claims solution

This property-and-casualty insurer (about $901M in sales with nearly 200 offices and a large field and agency staff) struggled with information scattered across legacy systems and an imaging platform that couldn’t unite documents and workflows. The fragmented environment slowed claims and underwriting, created paper-heavy processes, and required a non‑custom integration to connect critical information with day-to-day operations.

The company migrated to Hyland’s OnBase and integrated it with Guidewire ClaimCenter/PolicyCenter/BillingCenter and Outlook, centralizing 520 million content items and 2,300 document types in a secure repository with automated workflows and enterprise access. The change cut processing times (policy changes went from two days to 20 minutes), enabled statewide load‑balancing, improved first‑call resolution and saved more than $1.5 million annually.