Case Study: John Carroll University achieves streamlined academic petitions and campus-wide efficiency with OnBase

Institution Rapidly Deploys OnBase Across Campus to Create a Blueprint for Institution-Wide Success

John Carroll University (≈4,000 students) faced an outdated, manual academic petition process that produced unclear requests, poor visibility and reporting, and growing complexity from one-off niche applications. The institution needed a single, scalable platform to streamline petitions, improve student records accuracy, and support broader campus needs.

By deploying OnBase (Hyland Cloud) with configurable e-forms and automated workflows, JCU centralized and standardized petitions, enabled clearer submissions and flexible routing, and sped decision-making. In 10 months a small team rolled out nine major campus solutions, freeing staff time, improving record accuracy and service to students, and creating an enterprise foundation for ongoing expansion and better student outcomes.

John Carroll University

Mike Bestul

Chief Information Officer