Case Study: Heinen's achieves market expansion and scalable HR operations with OnBase

Grocer expands with cloud-based HR solution from Hyland

Heinen’s, a premium grocery chain based in Northeast Ohio, faced a scaling challenge as it expanded into the Chicago market: a cramped file room, paper‑heavy HR processes, and disparate spreadsheets threatened to slow growth and consume staff time. With plans for rapid expansion, the company needed a more efficient, secure way to manage associate records and HR workflows.

Heinen’s adopted a cloud‑hosted OnBase by Hyland solution to digitize more than 90 types of HR documents, enable Outlook integration and remote access, and automate workflows for status changes, time off and leave management. Hosting in the cloud removed the burden of on‑premises servers and managed upgrades, allowing HR to support 3,393 employees across 23 locations and absorb 20–25% growth without adding headcount — improving service, reducing risk, and creating a scalable HR platform.

Heinen's

Jennifer Artino

Manager of Health and Safety