Case Study: Redstone Federal Credit Union achieves faster member service and lower costs with OnBase

From Shoebox To E-Suite Credit Union Connects Core System And Content To Benefit Members Staff

Redstone Federal Credit Union, founded in 1951, has grown into Alabama’s largest credit union with more than $2 billion in assets and 20 branches. Despite a range of software, departments operated in silos and relied heavily on paper and manual processes, causing long member wait times, higher costs, lower staff productivity and inconsistent business practices.

Redstone implemented Hyland’s OnBase and integrated it with its core system (TCCUS), online banking, CRM and PeopleSoft so staff can access documents in real time from the systems they use. The result: faster member service, automated workflows (contract approvals, loan payoffs), reduced paper and operational costs, higher productivity, and standardized processes that improve compliance and let teams focus on higher‑value work.

Redstone Federal Credit Union

Rob Akins

Manager Records Management