Case Study: First National Bank of America (FNBA) achieves end-to-end loan tracking and improved compliance with OnBase

First National Bank of America deploys innovative loan document tracking solution

First National Bank of America, a community bank undergoing digital transformation, had migrated from an aging legacy system (DART) to Hyland’s OnBase but still relied on unsupported DART components that only tracked final loan documents. FNBA needed an end-to-end solution to organize documents by type and treat each loan as a package—tracking files from booking through servicing to ensure completeness, security and regulatory compliance.

FNBA found Hyland’s loan document tracking solution (discovered at CommunityLIVE), integrated it with OnBase and RELM, and went live in about six months. The system now tracks loans from lead to payoff, flags missing or expiring documents, improves auditor visibility and compliance, and delivers real‑time pipeline reporting—resulting in noticeably better documentation on missing/excluded items and broader use across servicing, branches and production departments.

First National Bank of America (FNBA)

Jon Hinsman

Records Department Manager