Case Study: University of Texas at San Antonio achieves 400-student enrollment increase and improved communications with OnSolve One Call Now

University of Texas At San Antonio - Customer Case Study

The University of Texas at San Antonio (UTSA), a campus of more than 28,400 students, needed to improve communications from its Admissions Department after enrollment dropped by about 150 students year‑over‑year. Traditional outreach — direct mail, email and student callers — wasn’t delivering the engagement or measurable results the university wanted.

UTSA implemented a voice‑marketing campaign with One Call Now to send automated reminders about events and orientation, alerts about incomplete applications, and outreach to high‑school juniors. The campaign delivered a net swing of 400 more enrolled students year‑over‑year (from 150 fewer to 250 more), plus detailed tracking that showed high message completion rates and improved ability to monitor campaign performance.

University of Texas at San Antonio

Jeff Mayo

Coordinator of Communications & Special Events, Undergraduate Admissions