Case Study: Towne Nursing Staff, Inc. achieves streamlined staffing and faster shift coverage with OnSolve One Call Now

Towne Nursing Staff, Inc. - Customer Case Study

Towne Nursing Staff, Inc., a 24/7 healthcare staffing provider serving New York, New Jersey and Connecticut since 1991, struggled with the time-consuming process of filling last-minute shift openings. Coordinators faced busy lines, unanswered calls and cumbersome manual call lists, which hampered their ability to respond quickly when employees called in sick or client needs surged.

In 2005 Towne Nursing implemented One Call Now to send voice and text messages across phones, email and social channels, using client-specific contact lists, sequence dialing and quota-based stop rules. The system streamlined operations, cut administrative time and costs, and delivered faster, more reliable shift fills and communications with staff.

Towne Nursing Staff, Inc.

Jessica Kluyov

Director of Operations