Case Study: Southern Private Research University achieves efficient, personal alumni outreach and higher response rates with OnSolve One Call Now

Southern Private Research University - Customer Case Study

A southern private research university with more than 15,000 students and 12 schools needed to keep a large, diverse alumni base engaged while preserving the personal touch of its Office of Alumni Relations. Limited staff found individually delivering registration and attendance information time-consuming and unsustainable without raising costs.

By implementing One Call Now, the office automated large-scale outreach while using familiar, personalized voice messages. The result was an immediate increase in response rates, positive alumni feedback, and the ability to achieve maximum messaging with minimal staff—saving time and maintaining high customer-service standards.