Case Study: Constellation Energy achieves full reach of past-due customers and increased payment transfer rates with OnSolve One Call Now

Saving Energy with an Effective Connection

Constellation, an Exelon company, is a leading competitive energy supplier serving homes and businesses across the U.S. and Canada. Its Receivables Management team faced a growing challenge: as the customer base doubled from about 500,000 to over 1,000,000, manually sending letters and making individual phone calls became time-consuming, costly and unable to reach every past-due residential account.

Since 2011 Constellation partnered with One Call Now to implement a custom automated messaging solution—daily-transmitted group files, tailored messages via Message Builder and a Hot Transfer option to connect customers directly to a call center. The result: Constellation now reaches every past-due customer, has markedly improved transfer rates, can send thousands of calls per day with fewer staff, and has reduced reliance on printed mailings and manual dialing.

Constellation Energy

Tran Le

Senior Analyst Information Technology and Services