Case Study: University of Cincinnati achieves increased season ticket renewals and saves 400+ hours with OnSolve One Call Now

Saves Time and Increases Season Ticket Renewals

The University of Cincinnati Athletics Department struggled to reliably communicate with season ticket holders about renewals, special offers, and events. Relying on students to make renewal calls was time-consuming and produced inconsistent messaging, which hindered efforts to boost football and basketball season-ticket renewals.

By implementing One Call Now’s web-based voice, email and text notification system (including a “hot transfer” to live reps), the ticket office quickly sent consistent messages to its full database without extra hardware or lines. The change saved more than 400 staff hours, delivered coach-recorded renewal appeals, helped recoup lost sales with targeted offers, and measurably increased season ticket renewals and holder satisfaction.

University of Cincinnati

Cecil Hairston

Assistant Athletic Director/Ticket Operations