Case Study: Harvey Browne Memorial Presbyterian Church modernizes communications and boosts member engagement with OnSolve One Call Now

Harvey Browne Memorial Presbyterian Church - Customer Case Study

Harvey Browne Memorial Presbyterian Church, a century-old congregation in St. Matthews, KY with about 800 members and 154 staff, was hampered by outdated communication methods—manual, fragmented newsletters and flyers, limited social media presence, and no centralized process—so announcements frequently slipped through the cracks. With a tight budget, church leaders needed a cost-effective way to reach members across generations and improve internal coordination.

After winning a grant to use One Call Now’s automated notification system (voice, text and email) free for two years, the church rolled out the platform for service changes, events and Sunday school schedules; about 135 members are enrolled and participation continues to grow. The system quickly delivered clearer, faster outreach, helped reconnect younger prospects, and even drew positive feedback from seniors—strengthening communication and attendance without adding ongoing costs.

Harvey Browne Memorial Presbyterian Church

Kim Cabrera

Associate Pastor for Discipleship and Ministry Coordination