Case Study: GENCO Supply Chain Solutions restores operations quickly after 500-year flood with OnSolve One Call Now

GENCO Supply Chain Solutions - Customer Case Study

GENCO Supply Chain Solutions, North America’s second-largest third-party logistics provider and a leader in reverse logistics, operates 112 locations and 37 million sq. ft. of warehouse space. When catastrophic storms in May 2010 caused severe flooding around Nashville—impacting an operation with 400+ associates—management needed a fast, reliable way to deliver mission-critical instructions to staff to expedite cleanup, protect employees, and keep customer operations running.

GENCO used One Call Now’s mass notification service to send voice, SMS, and email alerts in a single call, replacing manual outreach and unreliable email during the emergency. The system delivered timely business-continuity instructions, maximizing employee safety and minimizing disruption; GENCO continues to rely on and expand the service (adding automated SYNC contact updates) because it’s simple, reliable, and cost-effective.

GENCO Supply Chain Solutions

Julie Arington

GENCO Supply Chain Solutions