Case Study: Community Healthcare System achieves streamlined, time-saving staff communications with OnSolve One Call Now

Communication Streamlined for Supplemental Staffing Requirements

Community Healthcare System is a not‑for‑profit network of three acute care hospitals in northwest Indiana (Community Hospital in Munster, St. Catherine Hospital in East Chicago, and St. Mary Medical Center in Hobart). Its Supplemental Staffing Department, led by Administrative Manager Melinda McBride‑Plawecki, faced a growing communication challenge: as the staffing pool expanded to about 200 employees, making individual phone calls to fill shifts became too time‑consuming and inefficient.

The department implemented One Call Now to send automated voice, SMS and email messages to selected employees, enabling rapid yes/no responses for shift coverage and targeted notices for compliance, events, or emergencies. The system saved significant staff time and money (avoiding the need for another full‑time caller), ensured reliable delivery through reporting, and allowed the hospitals to quickly reach all personnel when needed.

Community Healthcare System

Melinda McBride-Plawecki

Supplemental Staffing Department Administrative Manager