Case Study: The Campbell Village achieves fast, reliable resident updates with OnSolve One Call Now

Affordable Housing Community Replaces Flyers With Fast, Reliable Resident Updates

The Campbell Village, an affordable housing community serving about 250 residents, struggled to keep single women, children, and seniors informed using printed flyers on front doors. The approach was time-consuming, costly, and unreliable, and the staff needed a better way to share inspections, maintenance notices, and community events. They turned to OnSolve One Call Now for a faster, more dependable resident communication solution.

OnSolve One Call Now enabled staff to record a simple voice message and deliver it to all residents at once, replacing flyers as the primary communication method. In the first year, the platform automated more than 14,000 message attempts to 6,300 numbers and saved over 239 staff hours. The result was lower printing costs, less burden on staff, and better resident engagement, with improved attendance and fewer missed appointments.

The Campbell Village

Constance Cole

Resident Services Coordinator