Case Study: Viking Associates achieves faster move-ins and confident automated tenant screening with On-Site

Viking Associates - Customer Case Study

Viking Associates, a New Jersey property management firm, faced a slow, paper-heavy tenant screening process that left Operations Manager Katrina McNamara reviewing indecipherable credit and criminal reports and personally approving every application. With no way to enforce company rental criteria, move-ins stretched from days into weeks—costing roughly $231 in prorated rent per delayed application—and creating inconsistent, risky decision-making.

Switching to On-Site gave Viking consolidated rental reports, a leasing‑focused rental score, and simple thumbs‑up/thumbs‑down recommendations that are automatically matched to customizable, property‑level criteria. The automation lets site staff approve or deny applicants within policy (or offer conditional approvals with additional deposits), reduces subjective decisions and Fair Housing risk, speeds move‑ins from weeks to days, and is backed by responsive On‑Site support that has increased staff confidence and efficiency.

Viking Associates

Katrina McNamara

Operations Manager