Case Study: Hudson Real Estate achieves 18% more move-ins with On-Site resident screening

Hudson Real Estate - Customer Case Study

Hudson Real Estate, a Colorado-based fee management company that puts customer service first, was struggling with a resident screening vendor that delivered slow criminal checks (often 2–3 weeks), frequent billing errors, poor communication and no product support—issues that frustrated staff and drove applicants away.

After switching to On-Site’s resident screening service, Hudson gained fast, reliable turnaround with clear, easy-to-read reports, a dedicated point of contact and a seven-day Renter Relations team to help applicants correct records. The change reduced fallout from screening delays, avoided Fair Housing risks, increased move-ins by 18%, and delivered higher-quality reports at a lower cost.

Hudson Real Estate

Jon Lang

Director of Property Management