Case Study: Dairy Manufacturer achieves 100% order accuracy with OmPrompt

Reducing human error, increasing satisfaction

Dairy Manufacturer worked with OmPrompt to tackle the challenge of processing a small but important volume of manual orders arriving in many different formats, including email, spreadsheets, PDFs and fax images. The team had to key around 1,000 orders a week into the ERP system, creating a high risk of human error that was especially problematic for fresh dairy products with a short shelf life.

OmPrompt provided a managed order automation service that extracted and validated order data from incoming documents before sending clean, compliant orders to the ERP system. The result was 100% order accuracy, 100% on-time-in-full deliveries, and an 80% reduction in manual orders, while freeing customer service staff for higher-value work and improving overall customer satisfaction.