Case Study: Plant Based Food Products Manufacturer reduces claims and processing time with OmPrompt

Plant Based Food Products Manufacturer - Customer Case Study

Plant Based Food Products Manufacturer was struggling to keep up with a high volume of claims from retailers such as Tesco, Asda, and Sainsbury’s. With claims arriving in PDFs, emails, and spreadsheets, the Commercial Operations Coordinator was spending most of the day manually deciphering, validating, and logging them, leaving little time to investigate root causes or dispute claims before deadlines expired. OmPrompt provided the automation needed to speed up and streamline the claims process.

OmPrompt implemented its cloud claims automation platform, using a Business Rules Engine to extract, validate, enrich, and compile claim data into the required format, while also supporting code identification, claims classification, and missing-data resolution. The results included a 56% reduction in claims, a 32% reduction in claims cost, a 40% FTE reduction in the complaint handling department, and a drop in daily claims processing time from 8 hours to 1.5 hours. The manufacturer also eliminated a 3- to 6-month backlog and improved its ability to challenge claims with accurate data.