Case Study: Luxury Chocolate Manufacturer achieves order processing turnaround in under 15 minutes with OmPrompt

Luxury Chocolate Manufacturer - Customer Case Study

Luxury Chocolate Manufacturer, a premium chocolatier with 750 boutiques and shops across 84 countries, was struggling to scale order management as demand grew. The company relied on manual entry of fax, email, PDF and spreadsheet orders into its BPCS ERP system, alongside an expensive and underperforming EDI web portal, which made it hard for the Belgium-based customer service team to keep up, manage exceptions, and maintain efficient cashflow. OmPrompt was brought in to help modernize and centralize the process with managed sales order automation.

OmPrompt implemented ZeroTouch automation for non-EDI orders, EDI onboarding, business rules and compliance checks, an automated order acknowledgement process, and its SelfServe B2B ecommerce portal. The solution reduced order processing turnaround time from 48 hours to less than 15 minutes, improved visibility and control across all orders, and freed customer contact resources so the team could focus more on customers. The manufacturer also reported being able to operate with 50% of the team off without unnecessary pressure, showing the scalability of the OmPrompt solution.