Case Study: World Leading Water Brand achieves order automation and leaner operations with OmPrompt

Growing order volumes, reduced headcount

World Leading Water Brand, a global beverage company, was handling around 25,000 to 27,000 full truckload orders a year from 270 customers, with most of the smaller accounts relying on manual processes. As bottled water demand grew after the recession, the team struggled with re-keying orders from email and phone into SAP, along with manual stock checks and order processing. OmPrompt helped the customer identify a more efficient way to manage this growing volume.

The company implemented OmPrompt’s order automation solution to streamline order handling and reduce transactional effort. With OmPrompt, the team no longer had to touch every order multiple times, freeing them to focus on customer service and logistics optimization. The customer reported growing by just under 30% over two years despite a reduced team size, while also improving visibility of customer orders and planning for further automation in remittance management, complaints, and PODs.