Case Study: Global Spirits Company achieves 50% more touchless order automation with OmPrompt

Global Spirits Company - Customer Case Study

Global Spirits Company, a global spirits business with a wide brand portfolio, struggled with regional and country-level order management processes and a high volume of non-EDI sales orders arriving by email. Teams had to manually interpret and enter orders into SAP, while also spending significant time handling shortage communications, which limited efficiency and scalability.

OmPrompt implemented a non-EDI sales order automation solution using its ZeroTouch capabilities to extract, transform, and process orders from images, PDFs, and spreadsheets into a single format for SAP, while also automating shortage notifications to customers and account managers. The result was a 50% increase in touchless order automation, a one-third reduction in manual data entry time, and 2–3 hours saved on shortage issue communications, with the solution later rolled out across multiple countries in Europe and North America.