Case Study: Global Cleaning Suppliers Company achieves 95% automation with OmPrompt

Global Cleaning Suppliers Company - Customer Case Study

Global Cleaning Suppliers Company, a global manufacturer, worked with OmPrompt to increase automation, support lean business objectives, and improve process efficiency. They needed a solution that could handle multiple languages, centralize customer fulfilment within their UK Shared Service Centre, and maintain order processing levels while reducing resources.

OmPrompt implemented an automation-focused fulfilment solution that streamlined processes across EMEA and reduced manual order entry errors. The results included 93% automation overall, 95% automation across EMEA, an 18% increase in automation within 12 months, 10% of staff released, and more than 10,000 hours saved, while also enabling new support roles to be created from reinvested time.