Case Study: Arla Foods reduces delivery claims processing with OmPrompt Claims Management

Arla Foods - Customer Case Study

Arla Foods, the UK’s largest dairy company, was struggling to process a high volume of delivery discrepancy claims across multiple retailers and third-party customers. Its Logistics Support Team had to manually retrieve, print, review, and enter around 2,500 ePODs and GRNs a week for one customer, consuming significant time and limiting their ability to investigate and defend claims. Arla worked with OmPrompt to address this challenge using Claims Management from OmPrompt’s Customer Automation Management portfolio.

OmPrompt introduced automated claims processing to extract and translate data from customer-specific document formats, apply business rules, filter out irrelevant information, and validate discrepancies against Arla’s ERP records. The solution now examines two million fields per month for one customer, produces a clean daily claims list, and automatically validates 33% of delivery discrepancies. As a result, Arla’s team can focus on higher-value investigation work, identify trends and root causes more effectively, and has already begun planning to extend OmPrompt to more customers.

Arla Foods

Ian Singleton

General Manager of Logistics Support