Case Study: National Retail Federation Foundation streamlines training materials and fulfillment with Omnipress

National Retail Federation Foundation streamlines course materials with Omnipress and 2 textbook versions into 1

The National Retail Federation Foundation (NRFF) faced the challenge of growing its training programs while streamlining two confusing and outdated course books for its Customer Service and Sales certification. Their own book provided a poor experience for instructors and students, while a third-party book was severely outdated. They partnered with Omnipress for print and fulfillment services to optimize these materials.

Omnipress worked with NRFF to completely redesign and reprint the course books, creating a unified, professionally printed plastic coil-bound manual that better facilitated learning. The solution allowed Omnipress to manage the entire design, formatting, printing, and order fulfillment process. This streamlined the project, freeing up NRFF staff to focus on program development, and resulted in extremely positive initial feedback for the new, robust books that supported both self-study and instructor-led sessions.

National Retail Federation Foundation