Case Study: R.D. Scinto achieves increased tenant loyalty and reliable emergency communication with Omnilert

Building loyalty with proactive emergency communications

R.D. Scinto, a Fairfield, CT real estate developer and property management firm overseeing 30+ commercial buildings, roughly 235 tenants and about 8,000 employees, needed a reliable, cell‑phone connected emergency notification system to deliver timely information during natural or man‑made disasters. Their manual phone-based process overwhelmed staff and couldn’t reach tenants quickly, so R.D. Scinto turned to Omnilert’s emergency notification/critical communication platform to modernize tenant alerts.

Omnilert’s dashboard, group management and web integration let R.D. Scinto automate timely emergency updates (kept strictly for crises), dramatically reducing inbound calls during Hurricane Irene and Superstorm Sandy and enabling the team to send well over 20 alert updates in four days. With Omnilert, R.D. Scinto fulfilled its service commitments, earned widespread tenant praise, boosted customer loyalty and added about 70 new tenants.

R.D. Scinto

Dave Thomas

Director of Security and Risk Management