Case Study: Resorts World Casino NYC achieves proactive, high-performance security and saves 300+ hours/month with Omnigo

New York Casino Hits Jackpot With Fully Integrated Security & Risk Management Solution

Resorts World Casino NYC, a large Queens gaming venue with about 1,300 employees and roughly 20,000 daily guests, was hampered by manual recording, tracking, and reporting that produced inconsistent, inaccessible information and slowed investigations. Resorts World Casino NYC engaged Omnigo and deployed Omnigo’s incident reporting and risk management software, including Lost and Found, Officer Dispatch, License Plate Recognition, Visitor Management, Personnel, Gaming Audit, and Intelligent Gaming Network modules.

Omnigo implemented a fully integrated platform that digitized incident capture, linked media, automated reporting, and added LPR and visitor-screening capabilities, allowing security and surveillance teams to move from reactive to proactive operations. As a result, Resorts World Casino NYC improved data integrity and reporting speed, saved over 300 hours per month and more than $10,000 per year, and achieved full return on investment in just 4½ months.

Resorts World Casino NYC

Jason Arnett

Director