Case Study: Martin Luther King Community Healthcare achieves faster dispatch and streamlined reporting with Omnigo

Martin Luther King Community Healthcare Streamlines Processes and Increases Awareness with Omnigo

MLKCH (Martin Luther King Community Healthcare) faced a public-safety workflow bottleneck: dispatchers relied on Excel spreadsheets that forced single-call handling, manual data entry, slow trend analysis, and risked data loss during brief power outages. To modernize operations, MLKCH evaluated options and selected Omnigo’s Dispatch solution to meet healthcare-specific customization needs.

Omnigo implemented its Dispatch module with customizable dropdowns and organization-wide reporting, enabling dispatchers to handle multiple calls concurrently and log incidents by floor, tower, or off-site clinic. As a result, MLKCH can quickly extract monthly and quarterly reports, reduce man-hours previously spent searching spreadsheets, track workplace-violence and COVID-19 trends, and access end-to-end incident documentation for better resource allocation.

MLKCH

Samuel Obregon

Supervisor for the Public Safety Department