Case Study: Greenleaf Hospitality Group achieves centralized security and streamlined incident reporting with Omnigo

Hospitality Company Uses One Security Platform for Several Properties

Greenleaf Hospitality Group in Kalamazoo faced fragmented, paper-based incident logs and a generic, non-segregated database that limited detailed reporting and access to evidence across its hotels and arena. Recurring issues included theft, vandalism, insurance fraud, unpaid patrons and incidents with potential legal exposure, so GHG turned to Omnigo and its Incident Reporting platform to address these gaps.

Omnigo implemented its Incident Reporting platform to consolidate banned-patron lists, provide customizable data collection, enable mobile and body-cam evidence capture, and deliver fast on-demand retrieval of historical records by name, property, and infraction. The Omnigo solution made security officers the first point of contact, improved communication with law enforcement, supported pattern analysis, and drove resource reallocation to critical areas — helping GHG better protect guests, defend against fraudulent claims, and reduce organizational liability.

Greenleaf Hospitality Group

Patrick Studabaker

Security Officer