Case Study: Hilton Worldwide achieves complete visibility across security and hospitality operations with Omnigo

Global Hospitality Company Achieves Complete Visibility Across Security & Hospitality Operations

Hilton Worldwide, a global hospitality leader with more than 5,400 properties, struggled with fragmented incident recording and a lack of consistent, accessible security reporting across thousands of locations. To achieve a unified, scalable solution that would integrate with existing systems and provide consistent reporting across departments and properties, Hilton partnered with Omnigo and its incident reporting and risk management platform.

Omnigo implemented its fully integrated incident reporting and risk management software — including AdHoc Reporting, Lost and Found, Dispatch, and Mobile Patrol modules — to standardize reporting, streamline security processes, and integrate with Hilton’s systems. The Omnigo platform delivered complete visibility into security, operations, resources, and staffing, enabled staff to identify incident trends and adjust patrols accordingly, helped lower response costs through data-driven decisions, and has been expanded to an additional 136 U.S. properties.

Hilton Worldwide

Joe Doa

Director of Safety & Security