Case Study: Franklin County Sheriff's Office achieves unified multi-agency dispatch and 50% faster reporting with Omnigo

Franklin County EMS turned to Omnigo to improve response plans and communication between divisions, enhancing emergency service county-wide

Franklin County Sheriff's Office, working with county Fire, EMS and municipal police districts, struggled to coordinate dispatch, communication, and reporting across multiple disparate systems that required duplicate steps and equipment, doubling report compilation time. To address this, the county evaluated and adopted the Omnigo platform, including Omnigo 911 Dispatch/CAD capabilities.

Omnigo implemented a unified platform that combines run cards, response planning, CAD mapping, and consolidated reporting so all responders share the same data and interface. As a result, Omnigo helped the county cut reporting time by half, improve interagency communications, simplify response-plan creation, and provide consistent historical data and analytics for better operational decisions.

Franklin County Sheriff's Office

Abe Cook

Director of the Emergency Management Agency