Case Study: Wyoming Swim Club achieves safe, seamless capacity management and a successful season with Omnify, Inc

How Wyoming Swim Club elevated their customer experience with Omnify

Wyoming Swim Club, a volunteer-run, member-owned pool near Cincinnati, needed a way to manage capacity and comply with state safety regulations so they could safely reopen during the COVID-19 pandemic. To provide a seamless, hassle-free experience for both members and staff, the Club adopted Omnify, Inc’s swimming pool reservation and capacity-management system.

Omnify, Inc’s reservation platform was implemented in July 2020 and gave the Club real-time control of entries and class bookings, making it easy for members to reserve time and for staff to avoid exceeding capacity. The result was a successful swim season without shutdowns, a switch to an annual Omnify, Inc subscription for 2021, and the avoidance of what the Club described as a potentially catastrophic mid-season closure — improving safety, operational confidence, and member satisfaction.

Wyoming Swim Club

Lauren Albarella

Wyoming Swim Club