Case Study: The Michaels Organization achieves streamlined pool scheduling and management with Omnify, Inc

How The Michaels Organization Streamlined Pool Scheduling with Omnify

The Michaels Organization, which manages more than 425 communities and houses over 146,000 residents, faced a manual, time-consuming pool reservation process at a large Tampa property. To scale scheduling and improve resident experience they turned to Omnify, Inc and implemented its online swimming pool reservation system.

Omnify, Inc delivered a solution with real-time availability, 24/7 booking and cancellations, waitlist management, personalized email updates, QR-code check-in, and responsive customer support. The system eliminated manual scheduling, saved significant staff time, streamlined resident communication and check-ins, and helped the property run safer, more efficient pool operations—part of Omnify, Inc’s work with over a thousand pools to date.

The Michaels Organization

Clarence Freeman

Manager