Case Study: Marina Bay Community Association achieves contactless, capacity-controlled amenity bookings with Omnify, Inc.

How Marina Bay Community Association Handled Bookings During the Pandemic

Marina Bay, a 468-home condominium community in Richmond, California with two swimming pools and a fitness center, needed a contactless, low-effort way to manage amenity reservations during the COVID-19 pandemic. To avoid manual approvals, enforce capacity limits, and allow time for sanitization, the community adopted Omnify, Inc’s automated online reservation/booking system.

Omnify, Inc implemented an online booking platform that automated approvals, split facility hours into time blocks with sanitization buffers, and capped bookings per resident to ensure equitable access. As a result, Marina Bay eliminated manual reservation workflows, improved social distancing and cleaning logistics, and reduced staff time spent on scheduling, while residents reported the system was easy to use and supported by responsive customer service.

Marina Bay