Case Study: Merlin Entertainments achieves seamless guest experience and faster purchases with Omnico Group

Merlin Entertainments - Customer Case Study

Merlin Entertainments, a British-based operator of 124 attractions, 16 hotels and 3 holiday villages across 25 countries, needed a seamless, connected guest experience that made it easy for visitors to purchase food, drink and merchandise quickly and efficiently. To address this, Merlin Entertainments partnered with Omnico Group and deployed Omnico software across its attractions.

Omnico Group implemented its omnichannel software and POS solutions across Merlin Entertainments’ estate, enabling fast food, beverage and merchandise purchases and a more connected guest journey. The Omnico Group deployment now spans 124 attractions, 16 hotels and 3 holiday villages in 25 countries, delivering improved transaction speed and operational efficiency while enhancing the overall guest experience.

Merlin Entertainments