Case Study: Harris + Hoole achieves personalised, app‑driven ordering and streamlined POS checkout with Omnico Group (omniBasket)

Harris + Hoole - Customer Case Study

Harris + Hoole, a high‑street coffee chain, needed a faster, more personalized way for customers to order without relying on baristas to remember favourites. Omnico Group supplied the solution, integrating their omniBasket capability with Harris + Hoole’s mobile app and point‑of‑sale system so the POS can recognise a customer and display their photo and usual order.

Omnico Group’s implementation links the H+H app to the POS so the cashier sees the customer and their regular order, payments for favourites are deducted via the app, and omniBasket enables adding alternatives or food items at the till. The result is a smoother, more personalised transaction process and easier upsell capability; the case text does not provide specific numerical metrics but highlights faster, more convenient service and seamless in‑app payments.

Harris + Hoole