Case Study: TOPdesk boosts internal communication with Omnia

TOPdesk cuts search time from hours to minutes with Omnia

TOPdesk, a service management solutions provider with over 850 employees, needed to replace its previous communications platform. The old system lacked efficient search and navigation functions, making it difficult for employees to share knowledge and communicate effectively. This led the company to seek a new intranet solution from vendor Omnia.

The solution implemented was an Omnia-based intranet integrated with Microsoft 365. This new platform dramatically reduced the time employees spent searching for information, cutting it down from hours to minutes. The intranet made TOPdesk's organizational structure easier to navigate, which significantly boosted internal collaboration and strengthened organizational cohesion across its international offices.

TOPdesk