Case Study: LNER improves trainee driver recruitment with Omni RMS

LNER processes 1200+ applicants in 6 weeks with Omni RMS

london north eastern rail (lner) faced the challenge of recruiting a large volume of trainee train drivers nationwide from a pool of internal and external applicants within a tight six-week timeframe. They needed a partner to conduct high-volume telephone interviews and implement a robust selection process to identify the best talent. Omni RMS was selected to provide a scalable resourcing solution to meet this challenge.

Omni RMS implemented a dedicated project team that created a behavioral questionnaire and scoring matrix based on lner's values and competencies. They assigned 21 interviewers to process over 1200 applicants, providing scalable off-site support that could ramp up during peak times. The solution improved the quality of hire, enabled lner's internal team to focus on strategic work, and included transparent scheduling with daily progress updates and weekly MI reports.

London North Eastern Rail (lner)