Case Study: ISS reduces agency reliance and saves £600k+ with Omni RMS

ISS cuts agency reliance to 8% and saves £600k+ with Omni RMS

ISS, a facility services provider, faced an unsustainable reliance on over 120 recruitment agencies to source half of its candidates at a substantial cost. Their challenge was to reduce this agency dependence and develop an in-house recruitment capability with expertise in high-volume hiring and employer branding across 13 business units. They partnered with Omni RMS for its Recruitment Process Outsourcing (RPO) service.

Omni RMS implemented a tailored solution that included a proprietary applicant tracking system, an employer brand strategy, and a dedicated recruitment team. This transformed ISS's hiring, achieving a 92% direct hire ratio and reducing agency reliance to just 8% of hires. The results included £600k+ in cost savings, filling 1,500 roles annually, and reducing time-to-hire to 25 days. Omni RMS also delivered a 91% client satisfaction rating from hiring managers and candidates.

ISS