Case Study: The Adecco Group cuts procurement cycle times by 80% with Omnea

The Adecco Group cuts procurement cycle times by 80% with Omnea

The Adecco Group, a global staffing and workforce solutions company, faced a significant challenge with a fragmented and inefficient procurement process. With over 35,000 employees across 60+ countries, requests were scattered across emails, phone calls, and local channels, leading to an average of 10-20 clarification emails per request and cycle times averaging 23.4 days. They partnered with vendor Omnea to implement a standardized solution using its AI-powered Intake and Workflow Builder products to create a single, intelligent system of record.

Omnea deployed a single AI conversational intake layer integrated into Microsoft Teams, which became the standardized global entry point for all procurement requests. This solution captured requirements upfront, automatically routed requests, and provided real-time visibility. The results were transformative: cycle times were reduced by 80% to 4.6 days within six months, and the company avoided EUR 6.24M in spend in the first 90 days. Omnea’s platform provided the Adecco Group with a consistent, data-driven operating model for the first time, enabling sustained adoption across 22 markets.

The Adecco Group