Case Study: Hargreaves Lansdown achieves greater procurement efficiency and visibility with Omnea

Hargreaves Lansdown - Customer Case Study

Hargreaves Lansdown, the UK's largest direct-to-consumer investment platform, faced significant procurement challenges due to fragmented systems and manual processes. Their procurement team was burdened with administrative tasks, lacked visibility into indirect spend, and struggled with a poor user experience for requesters and approvers. This led to slow cycle times and difficulties in maintaining governance and risk controls, prompting a search for a new solution from a vendor like Omnea.

By implementing Omnea's intake and orchestration platform, Hargreaves Lansdown centralized and automated its procurement operations. The solution provided a consumer-grade user experience, intelligent automation for supplier management, and seamless governance controls. As a result, Omnea helped the company save over 1,695 hours of manual work in under a year, achieve 100% visibility into indirect spend, and significantly reduce waiting times for requests, transforming their process into a more efficient and transparent system.

Hargreaves Lansdown

Phil Thomas

Group Head of Procurement