Case Study: Pomelo achieves seamless, reliable checkout at peak sales with Omise

Pomelo - Customer Case Study

Pomelo, an e-commerce fast fashion brand, needed a payment gateway that could deliver a smooth checkout experience during peak sale periods without interruptions, downtime, or technical issues. The company also wanted flexible technology, strong reporting, and a solution that its in-house engineering team could customize to match the brand experience. Omise provided card payments and links to help support these needs.

By implementing Omise’s payment APIs and online payment technology, Pomelo created a seamless checkout flow that customers barely notice. The company reported no technical difficulties or downtime even during major traffic spikes, including its 11.11 campaign, when sales increased 5X while operations continued normally. Omise also gave Pomelo clean documentation and tech support for its engineering team, helping the brand maintain a frictionless, customizable payment journey.

Pomelo

Jim Boland

Chief Finance Officer