Case Study: Naramachi Hostel & Restaurant reduces no-shows with Omise card payments and payment links

Naramachi Hostel & Restaurant - Customer Case Study

Naramachi Hostel & Restaurant, a hospitality business in Nara, Japan, faced a growing no-show problem as more travelers from Europe and Asia booked stays. To reduce losses from missed reservations and avoid investing in expensive large-scale systems, the property turned to Omise and its card payments and Links offering.

With Omise, Naramachi Hostel & Restaurant began sending a payment link with every reservation confirmation email so guests could pay in advance through a simple online checkout. The solution required no system development or initial cost, made operations easier for staff, and helped the hostel reduce waste and losses from no-shows while keeping startup spending minimal.

Naramachi Hostel & Restaurant

Yoshiyuki Yoshida

General Manager